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• London NN11
• Posted 13th Dec 2010
• 
• Posted by: VW Group-Volkswagen Commercial
• Salary: £15000 basic (£35k OTE)
• Job Type: Permanent
• Reference: 863KA
• This job has been viewed 159 times since it was posted.

Job Description

This exciting opportunity exists within our North London Van Centre

• *Please note: all candidates must follow the on-line application process**

We are constantly searching for dynamic, enthusiastic people to join our nationwide Van Centre network; people that fully understand the real value of customer service.

So if you’re looking for a challenging career that really delivers, a career where you can make a real difference, then we want to hear from you.

As a Commercial Vehicles Sales Specialist, your Key Objectives will be:

Objective: Achieve agreed sales targets and profitability levels for new vehicles

Achieve sales objectives as agreed with the Sales/Brand Manager. Use a planned daily, weekly and monthly sales call programme and a customer follow-up and prospecting system to create additional sales opportunities for repeat or new business. Produce reports on all business sales activities to ensure accurate sales forecasts. Maintain full knowledge of all products, accessories, prices and key features of major competitors. Agree valuations with the Sales/Brand Manager and complete satisfactory negotiations with potential customers to maximise sales. Assist in the development of strategy to increase business in accordance with Business/Growth plan. Maintain and develop the skills necessary to fulfil the role effectively by attending courses identified in your Personal development plan(PDP) Communicate and promote the range of services provided by the Van Centre, developing leads for other departments where appropriate

Objective: Sell maximum amount of finance and insurance possible

Match customers to suitable financial sources and follow up customers and lending institutions. Review monthly sales of finance and insurance products to determine where improvements can be made

Objective: Establish new sales contacts and maintain and build existing opportunities with the business sector

Prospect all potential business users and keep accurate records for future contact. Contact prospective customers in a structured, professional manner, ensuring all contact by telephone or correspondence used adheres to Van Centre standards. Identify the customer base through market studies and reports

Objective: Ensure highest degree of customer satisfaction to achieve customer loyalty

Contribute to the achievement of maximum customer retention through effective delivery and handover of vehicles. Handle dissatisfied customers calmly, resolve complaints with professionalism and sensitivity, involve your Manager when necessary. Meet with existing customers regularly to present new offers and model details to secure future business opportunities. Grow business user database to ensure long-term growth of the business sales operation

Objective: Help Van Centre to achieve industry-leading standards of customer care and process efficiency

Ensure the accurate and timely completion of all vehicle sales and financial paperwork. Maintain records of all personal expenses in line with instructions. Carry out accurate appraisals of all vehicles presented for part-exchange. Develop and maintain good working relationships with all Van Centre personnel. Undertake all other tasks and responsibilities as requested by your Manager. Maintain all demonstrator vehicles supplied for personal use in a clean and tidy condition

Objective: Ensure departmental compliance with company policies and industry guidelines

Operate within the law at all times. Ensure all health and safety legislation and internal procedures are followed. Operate at all times within company policy

This position requires an individual with proven exposure to the Commercial Vehicles market and particularly as a Sales professional. Experience gained within the Volkswagen Group would be highly advantageous; however, we will consider those from other brands if they can demonstrate the key skills as listed above. Passenger cars experience could potentially be suitable but you will require knowledge and exposure to the Group.

• *Strictly No Agencies**