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• London NwNW3
• Posted 6th Sep 2010
• 
• Posted by: VW Group-Volkswagen
• Salary: £18000 (£40k OTE)
• Job Type: Permanent
• Reference: 862KA
• This job has been viewed 115 times since it was posted.

Job Description

This exciting opportunity exists within our North London Volkswagen Retailer

• *Please note all applicants must follow the on line recruitment process**

With over 250 franchised retailers across the UK offering outstanding working environments, the brand continues to grow year on year.

As a Used Car Sales Executive, your Key Objectives will be:

Objective: Sell maximum number of vehicles possible

Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales Manager / Operations Manager Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet Assist the Sales Manager / Operations Manager in planning sales campaigns and promotions to maximise sales Keep up-to-date on competitor’s products, prices and specifications Introduce and follow-up suitable sales prospects

Objective: Achieve maximum profitability on sales

Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Operations Manager Ensure all payments for vehicles are complete for each transaction Negotiate sales for maximum profitability within limits of authority

Objective: Ensure highest degree of customer satisfaction to achieve customer loyalty

Ensure that all invoices, statements and other communications to customers are clearly comprehensive and have been explained verbally Consult with customers to discover and understand their needs and address customer hesitation and resistance appropriately Approach and receive customers promptly and courteously at all times Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory vehicle handover Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Operations Manager when needed

Objective: Ensure customer awareness of options, accessories, extended warranty and finance facilities

Ensure timely and accurate completion of finance proposals and documentation Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colours, standard equipment and specifications etc

Objective: Help retailer to achieve industry-leading standards of customer care and process efficiency

Plan and prepare for the daily sales meeting and conform with retailer reporting requirements Ensure the details of vehicle transaction are accurately documented and registered with the Sales Administration office Maintain internal and external vehicle displays and showroom staffing levels in line with Volkswagen policy Operate a ‘share best practice policy’

Best suited to an individual with proven experience in the Used Car Sales market and previous Volkswagen Group exposure would be highly advantageous; however, other brand backgrounds will be considered if applicants can demonstrate the required knowledge and sales expertise

• *Strictly No Agencies**